Pica Lulū - Raw pizza

I ordered pizza from lulu and I was surprised by fast delivery time (30min). Now I see that fast mean also RAW. Pizza is not even unbaked, looks like it never ever see the oven. The most shocking moment was when we called to Lulu and said about it. Nobody even care, all what we heard was "We're sorry" and we can get -20% discount for next order. The lady also asked did we try this pizza, because if we don't they can bring the new one... Of course we are seers, and we can know pizza is raw or not without even touch it. Whole this situation just make me laugh, I'll never order there nothing again.